Refund Policy

Applicant / Operator legal name: DeeTech Solutions Co., Limited

Registered jurisdiction and address information: Hong Kong. Operating and support correspondence for this website is handled online through [email protected].

Website: https://www.wakatvs.co.za

1. Digital Service and Recharge Products

Plans, recharge codes, and subscription access are digital products. Please confirm the plan, email address, and device compatibility before payment.

2. Eligible Refund Cases

You may request a refund when payment was completed but the service or recharge code was not delivered, when duplicate payment was made for the same order, or when a confirmed technical issue prevents activation and our support team cannot resolve it.

3. Non-Refundable Cases

Refunds are normally not available after a code or subscription has been successfully delivered and used, for unsupported devices disclosed on the website, or for issues caused by incorrect account details, network restrictions, or user-side device problems.

4. How to Request a Refund

Email [email protected] with your order number, payment date, payment amount, email used at checkout, and a short description of the issue. We review requests within a reasonable support period.

5. Refund Method

Approved refunds are returned through the original payment method where possible. Processing times depend on the payment provider and card issuer.